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Privacy Policy

OVERVIEW

This Privacy and Cookie Policy (the "Policy") becomes effective for all users from the date 01st Jan 2022. We, Booking Desk. Operating through our flagship brand "Booking Desk", a corporation incorporated under the laws of the UAE as the data processor ( "BOOKING DESK", "We", Or "us "), explain in this Policy how we collect, process and/or use information that we receive via our websites, emails we send, and mobile applications (collectively, the "Platform") that link to this Policy, as amended from time to time. This Policy describes how BOOKING DESK collects, processes, uses, shares and secures the personal information you provide. It also describes your choices regarding use, access, and correction of your personal information. For purposes of this Policy, personal information shall mean any information relating to an identified or identifiable natural person. This Policy applies only to information we collect, process and use through the Platform. This Policy does not apply to information that we collect through other channels, such as information that we collect offline, from other websites or from emails you send us.

INFORMATION WE COLLECT

We collect information about you to provide our services. In order for us to best provide our services to you (and to help make it feasible for us to do so), it is essential that we are able to collect and use the information as described in this Policy. This means that the data collection is largely necessary for fulfilling the relationship we have with you, and where that is not the case, we have a legitimate interest in collecting the information described below.

INFORMATION YOU GIVE US

When you fill out online forms, provide travelers or booking information, or provide us with other personal information actively, we collect that information for processing and use in accordance with this Policy. BOOKING DESK may change its offerings, products and features from time to time, the options you have to provide us with personal information also may change, but here are few illustrations through which we collect personal information as provided by you: ∙When you register on our site ∙When you create an account ∙Signing up for email alerts ∙Completing a form related to one of our products or services ∙Uploading various documents required for identification ∙Contacting us for technical support or customer service Depending on how you interact with our Platform, the personal information we collect from you may vary. For example, to create an account we may ask only for an email address and password. In other circumstances, on signing up with us as an agent, we may ask you to provide other information, which may include your name, phone number, and/or postal address. We also collect and store certain information associated with actions you take. For example, when you perform a search on our site, we store such search information, information provided by you through online forms, IP addresses among others. We also store information about the bookings performed or offers availed, the time and duration of your activity on our Platform, and other information about your behavior on our Platform. On our Android platform, when you set up an individual user account, you may create a profile (a "Profile") that will include personal information you provide. At your request, we will create your Profile with information we extract from details you have entered on the Platform. When you fill out and save your Profile, your saved Profile can be viewed only by authorized BOOKING DESK employees. If you enter credit card information on the Platform in connection with a booking, that information is sent directly from your browser to the third-party service provider we use to manage credit card processing and we do not store it on our servers. The service provider is not permitted to use the information you provide except for the sole purpose of credit card processing on our behalf.

INFORMATION WE COLLECT AUTOMATICALLY

When you use the Platform, your device is automatically providing information to us so that we can customize our response to you. The type of information we collect by automated means generally includes technical information about your computer, such as your IP address or other device identifier, the type of device you use, and operating system version. The information we collect also may include usage information and statistics about your interaction with the Platform. That information may include the URLs of our web pages that you visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, platform type, location data (if you have enabled access to your location on your mobile device), and other information about how you used the Platform. AUTOMATED MEANS OF DATA COLLECTION INCLUDE THE FOLLOWING:

Cookies And Tracking Technologies.

Technologies such as cookies, locally shared objects (sometimes called "flash cookies"), mobile identifiers and similar technologies ("Cookies") are used by BOOKING DESK. We use Cookies to remember users’ settings as well as for authentication and analytics. These technologies may be used in analyzing trends, administering the Platform, tracking users’ movements around the Platform and to gather demographic information about our user base as a whole. You can control the use of Cookies at the individual browser level, but if you choose to disable Cookies, it may limit your use of certain features or functions on our website or service. For more information on Cookies, how we use them, the third parties we work with who use them, and how you can control them, please see the section entitled Cookie Policy.

Log File Information.

Log file information is automatically reported by your browser or mobile application each time you access a website on our Platform. For example, when you access our website, our servers automatically record certain information that your web browser sends when you visit any website. These server logs include information such as your web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, and pages viewed.

Device Information.​

We collect information about the device you use to access the Platform, including type of device, operating system, settings, and unique device identifiers, and IP address. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. We collect the device type and any other information you choose to provide, such as username, geolocation, or email address. We also use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software records information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application. HOW WE USE INFORMATION/PURPOSES We use the information we collect to provide our services. In order for us to best provide our services (and to help make it feasible for us to do so), it is essential that we are able to collect and use the information as described in this Policy. It is largely necessary for fulfilling the relationship we have with you, and, where that is not the case, we have a legitimate interest in using the information we collect, including personal information, for these purposes: ∙To provide you with relevant content ∙To customize and improve the features, performance, and support of the site ∙For internal operations, including troubleshooting, data analysis, testing, research, and service improvement (this includes use of your IP address and mobile device information to help diagnose problems with our service and to administer the Platform) ∙To communicate with you or initiate communication with you on behalf of third parties through your BOOKING DESK account or through other means such as email, telephone (including mobile phone), or postal mail, including through the use of contact information that you provide to us or (where it is lawful for us to do so) ∙To analyze use of the Platform and improve the Platform ∙To create aggregate statistical data that does not identify you individually (we use mobile device data and IP addresses to gather demographic information) ∙For other purposes that you separately authorize as you interact with BOOKING DESK When we collect any information that does not identify you as a specific natural person ("Non-Personal Information"), we are permitted to use and disclose this information for any purpose, notwithstanding anything to the contrary in this Policy, except where we are required to do otherwise by applicable law. If we combine any Non-Personal Information with your personal information (such as combining your ZIP code with your name), we will use and disclose such combined information as personal information in accordance with this policy. Similarly, if applicable law requires that we treat certain Non-Personal Information as personal information, we will use and disclose this information as personal information in accordance with this policy.

COOKIE POLICY

Booking Desk operating under the flagship brand “Booking Desk” (“BOOKING DESK”, “we”, or “us”) is committed to protecting your privacy. This Cookie Policy explains: I. what types of cookies and similar technologies are placed on your device when you visit our website https://www.BookingDesk.travel (the “Website), mobile applications and travel booking platform (the “Platform”) (together, the “Services”); and ii. how BOOKING DESK uses these cookies and similar technologies. Our Website Privacy Policy and Platform Privacy Policy can provide you with further details about how we use your personal information, although not all information captured through the use of cookies and similar technologies will identify you.

What are cookies?​

Cookies are small text files that are sent to or accessed from your web browser or your device’s memory. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or other identifier. A cookie also may contain information about your device, such as user settings, browsing history and activities conducted while using our Services. We may also use other similar tracking technologies such as widgets which allow you to redirect to our social media pages. Who can drop cookies on my device?​ First-party cookies​ First-party cookies are placed on your device directly by BOOKING DESK. For example, BOOKING DESK use first-party cookies to keep you logged in to our Platform, authenticate your device and adapt our Services to your browser’s language and culture preferences Third- Party Cookies​ Third-party cookies are placed on your device by our partners and service providers. BOOKING DESK does not use any third-party cookies.

How long does a cookie stay on my device?​

The lifespan of the cookies we use depends on the category of cookies. There are session cookies and persistent cookies.​ Session cookies​ Session cookies only last until you close your browser. We use session cookies for a variety of reasons, including to learn more about your use of our Services during one single browser session and to help you to use our Services more efficiently. Persistent cookies​ Persistent cookies have a longer lifespan and aren’t automatically deleted when you close your browser. These types of cookies are primarily used to authenticate your device, save your preferred language, help you quickly sign-in to our Platform again and for analytical purposes.

What does BOOKING DESK use cookies (and other tracking technologies) for?

Like most providers of online services, BOOKING DESK uses cookies to provide, secure and improve our Services, including by remembering your preferences and recognizing you when you visit our Platform. To fulfil these purposes, BOOKING DESK may also link information from cookies with other personal information BOOKING DESK holds about you. This means that in these cases we will know that the cookie information relates to you. When you visit our Services, essential cookies will be set on your device. Other types of cookies (as listed below) will also be set on your device if you choose to accept them.

Essential Cookies

These cookies are strictly necessary to help support the structure of our internet sites & services. They perform functions like [ensuring our pages load properly and allowing you to return to webpages you have previously visited]. The legal basis for the use of essential cookies is our legitimate interest (Article 6(1)(f) GDPR) and necessary for the performance of our service in accordance with Booking Terms and Conditions (Article 6(1)(b) GDPR)

Analytics Cookies

These cookies are used for analytics purposes including to help us understand how our Services are used and to help us customize and improve the Services for our visitors. They help us to make the use of our services easier for you, and if necessary, to make improvements. The legal basis for the use of Analytics Cookies is your consent (Article 6(1)(a) GDPR).

Google™ Maps API Cookies​

Some features of our Platform and some BOOKING DESK services rely on the use of Google™ Maps API Cookies. Such cookies will be stored on your device. When browsing the Services and using the services relying on Google™ Maps API cookies, you consent to the storage, collection of such cookies on your device and to the access, usage and sharing by Google of the data collected thereby. Google™ manages the information and your choices pertaining to Google™ Maps API Cookies via an interface separate from that supplied by your browser. For more information, please see https://www.google.com/policies/technologies/cookies/.

Google Analytics​

We use Google Analytics, which is a Google service that uses cookies and other data collection technologies to collect information about your use of the Services and services in order to report website trends. You can opt out of Google Analytics by visiting www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

How can you control cookies?​

Tools within this Cookie Policy​ You can set and modify your cookies preferences at any time, by using the Cookie Management Preference Tool available at the top of this Cookie Policy. Browser and devices controls​ Some web browsers provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your computer. The procedure for managing cookies is slightly different for each internet browser. You can check the specific steps in your particular browser help menu. You also may be able to reset device identifiers by activating the appropriate setting on your mobile device. The procedure for managing device identifiers is slightly different for each device. You can check the specific steps in the help or settings menu of your particular device.

What happens if I disable all cookies?​

The changes you make to your cookie preferences may make browsing our Services a less satisfying experience. In some cases, you may even find yourself unable to use all or part of our site. Opting out of advertising cookies does not mean you will not see ads – it means you won’t see personalized advertising from the companies that participate in the opt-out programs. Also, if you delete cookies on your device after you opted out, you will need to opt-out again. Note that if you use browser or device controls and/or if you delete or clear cookies on your device after you have modified your cookie preferences, the next time you visit our Platform, our cookies banner will appear and you will need to select your preferences again. Please therefore ensure that your preferences contained in the Cookie Management Preference Tool are up to date.

How do I contact BOOKING DESK?​

If you have questions about this Cookie Policy or would like any further information, here’s how you can reach us:​ Email us at info@bookingdesk.travel; or​ Write to us at Attn: Legal Department at Booking Desk, 2 Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE. P.O.BOX 9710

ALL CREDIT/DEBIT CARDS

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

OPTING OUT OF COOKIES

We use Cookies that are necessary for us to provide the services you use and you cannot opt out of these Cookies on the Platform. You may be able to disable placement of some (but not all) Cookies by setting your browser to decline cookies, though this may worsen your user experience. Additionally, you can also control, manage and/or delete cookies via your browser settings. If you enable location data for our Android Application, we may capture your location data. In such instances, we do not share your location with any other third Parties. You may disable location services at any time in your device privacy settings.

DO NOT TRACK SIGNALS

We do not currently respond to 'do not track' signals and similar settings or mechanisms. When you use the Platform, we try to provide a customized experience.

OTHER IMPORTANT PRIVACY INFORMATION

If you wish to access, correct, update or request your personal information, you can do so at any time by contacting us using the contact details provided under "Contact Us" section on our site. You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" Or "opt-out" link in the marketing emails we send you. If you are an unregistered user, or to opt-out of marketing you may contact us using the contact details provided under the "Contact Us". Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Notwithstanding the foregoing, we reserve the right to keep any information in our archives that we deem necessary to comply with our legal obligations, resolve disputes and enforce our agreements. CHOICES REGARDING YOUR PERSONAL INFORMATION In addition to your rights outlined above, if you are a registered user on our site, you can manage your account settings in the "Account Settings" page on the Platform where we provide you with the opportunity to 'opt-out' of having your personal information used for certain purposes. We will send you notifications and if, and to the extent, you have opted-in to receive promotional communications, or other messages using the contact information (e.g., your email address, your mobile device identifier) you provided to us when you registered or when you requested information from us. You may opt-out of continuing to receive optional messages by following the instructions included in each message. Also, you can control most of the emails you receive from us by editing your email preferences within "My Account" settings on the site; provided you will need to separately opt-out of receiving our various emails by unsubscribing to each email that you have originally subscribed to. You can control the mobile push notifications within the "settings" section of the mobile app. We will send you service-related announcements when we believe it is necessary to do so. In some cases, you can stop or limit the information we collect by automated means. To learn more about how you may be able to stop or limit our receipt of that information please review the section entitled Cookie Policy.

CLOSURE OF ACCOUNT

If you'd like to close your BOOKING DESK account, you can do so within your Account Settings on the Platform. When you close your account, you will no longer have full access to its features, but we reserve the right to keep any information in a closed account in our archives that we deem necessary to comply with our legal or regulatory obligations, resolve disputes and enforce our agreements.

HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We keep your personal information only so long as we need it to provide the Platform to you and fulfill the purposes described in this Policy. This is also the case for anyone that we share your personal information with and who carries out services on our behalf. Retention periods can vary significantly based on the type of information and how it is used. Our retention periods are based on criteria that include legally mandated retention periods, pending or potential litigation, our intellectual property or ownership rights, contract requirements, operational directives or needs, and historical archiving. When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, resolve disputes and enforce our agreements, we’ll either remove it from our systems or depersonalize it so that we can't identify you.

SECURITY SAFEGUARDS

We employ physical, electronic, and managerial measures to safeguard the information we collect online. However, no company can fully eliminate security risks, so we cannot make guarantees about any part of our services. You are responsible for keeping your username and password secret. Once you have registered with us, we will never ask you for your password. Please create a unique password for your BOOKING DESK account and do not use it for any other web services or applications. Do not share your password with anyone else.

DATA CONTROL

The information about you that we collect, process and/or use through the Platform is controlled by Booking Desk, at Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE. P.O.BOX 9710. The privacy protections and the rights of authorities to access your information in other countries may not be the same as in your home country.

YOU MAY REACH US HERE

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at info@Bookingdesk.travel

UPDATES TO OUR PRIVACY POLICY

We may revise this Policy from time to time by posting an updated version on the Platform. This version of the Policy will be effective for you as described at the beginning of the Policy. Further revisions of this Policy will become effective as follows: The revised Policy will be effective immediately for unregistered users and users registering accounts or otherwise acknowledging the Policy on or after the revision date. For other users who registered accounts before the revision date, it will also become effective immediately. However, they can object to the new Policy within thirty (30) days after the revision date. If we make a change that we believe materially reduces your rights or increases your responsibilities, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective. We may provide notice of changes in other circumstances as well. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Platform is subject to the most current effective version of this Policy.

CONTACT US

Booking Desk.​

Attn: Legal Department​

Email: info@bookingdesk.travel

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